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<h1 style="text-align: center; clear:both;">Centro de Suporte HostSync</h1>
<h1 style="text-align: center; clear:both; ">Manual da HostSync</h1>


<h3 style="text-align: center;">
  <span class="" style="color:#019cde; font-size: 120%;">{{#fas:comments}} </span>
  Junta-te à Comunidade HostSync - <span style="font-weight: normal;">Inicia sessão na tua conta HostSync para aceder ao [http://forum.beds24.com/index.php fórum] com ideias e soluções.</span>
</h3>
<h3 style="text-align: center;">
  <span style="color: #019cde; font-size: 120%;">{{#fas:chalkboard-teacher}}</span>
  Webinars <span style="font-weight: normal;"> consulta todos os [[webinars]] passados e futuros.</span>
</h3>


<h2 style="text-align: center;">Tópicos de ajuda comuns</h2>
<h2 style="text-align: center; ">Common help topics </h2>


<span style="color:#019cde; font-size: 100%;">{{#fas:info-circle}} </span> Usa a pesquisa no topo da página para encontrar outros tópicos
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics


<div class="startbox">
<div class="startbox">
<div class="col-3">
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Começar</h4>
[[Introduction|Como o sistema funciona]]


<div class="shadow">
[[Do_the_initial_Setup|Setup guide for all property types]]
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:home}} </span> Primeiros Passos</h4>
[[Introduction|Como funciona o sistema]]


[[Do_the_initial_Setup|Guia de configuração para todos os tipos de alojamento]]
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]


[[Apartment_and_Self_Catering_Set_up|Funções específicas para apartamentos e alojamento local]]
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]


[[Agency_%26_Multiple_Property_Setup|Gestão de múltiplas propriedades]]
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]


[[Hostel and Retreat Setup|Funções específicas para hostels e retiros]]


[[Questions_and_Answers|Perguntas frequentes]]
[[Questions_and_Answers|Frequently asked questions]]


[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Importar reservas existentes]]
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]


[[:category:Room_Linking_and_Dependencies|Configurações múltiplas para vender quartos em diferentes combinações e gerir disponibilidade]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]


[[Agency_%26_Multiple_Property_Setup|Gestão de proprietários]]
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:calendar-check}} </span> Uso Diário</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}} </span>   Daily Use</h4></h4>
 
'''[[Tips_and_tricks|Tips and tricks collection]]'''
 
[[Mobile_App_Android_and_IOS|Android and IOS app]]


'''[[Tips_and_tricks|Coleção de dicas e truques]]'''
[[:category:Bookings|Add and manage bookings]]


[[Mobile_App_Android_and_IOS|App Android e iOS]]
[[:category:Bookings|Check-in and check-out]]


[[:category:Bookings|Adicionar e gerir reservas]]
[[:category:Calendar|How to use and customize the Calendar]]


[[:category:Calendar|Como usar e personalizar o calendário]]
[[:category:Dashboard|How to use  and customize the Dashboard]]


[[:category:Dashboard|Como usar e personalizar o painel]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Card_Number_Collection#Access_Credit_Card_Details|Aceder aos dados do cartão de crédito]]
[[:Category:Prices#Check_Prices|Check prices]]


[[:Category:Prices#Check_Prices|Verificar preços]]
[[Close_Rooms|Close rooms]]


[[Close_Rooms|Fechar quartos]]
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[Close_rooms_or_rates_at_a_channel|Fechar quartos ou tarifas num canal]]
[[:category:Invoice|Invoicing]]


[[:category:Invoice|Faturação]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]


[[Cleaning_and_Housekeeping|Limpeza e housekeeping]]
[[Make_notes|Notes & Task function]]


[[Make_notes|Notas e tarefas]]
[[Mobile_App_Android_and_IOS|Mobile use]]


[[Proposal_or_quote|Enviar proposta ou orçamento]]
[[:category:Reports|Reports]]


[[:category:Troubleshooting|Resolução de problemas]]
[[Proposal_or_quote|Send proposal or quote]]
 
[[:category:Troubleshooting|Troubleshooting]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:desktop}} </span> Motor de Reservas e Widgets</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4>


[[:category:Booking_Page|Personalizar página de reservas]]
[[:category:Booking_Page|Customise booking page]]


[[Booking Page: Custom_Questions_on_Booking_Page|Personalizar os dados recolhidos dos hóspedes]]
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]


[[languages|Vários idiomas]]
[[languages|Multiple languages]]


[[Offers|Ofertas para pacotes ou diferentes opções de preços]]
[[Offers|Multiple offers for packages or different price options]]


[[Sell_Rooms_with_Priority|Vender quartos com prioridade]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]


[[:category:Widgets|Gerar widgets]]
[[:category:Widgets|Generate widgets]]
</div>
</div>
</div>
</div>
</div>
</div>
<div class="col-3">
<div class="col-3">
<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:money-bill}} </span> Preços</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4>


[[:category:Prices|Definir preços]]
[[:category:Prices|Set prices]]


[[Setting_Prices_for_Booking_Channels|Definir preços para OTAs]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Discounts|Opções de desconto]]
[[Discounts|Discount options]]


[[Seasonal_Prices|Preços sazonais]]
[[Seasonal_Prices|Seasonal prices]]


[[Last-Minute_Prices|Preços de última hora e reservas antecipadas]]
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]


[[Occupancy Based Prices|Preços com base na ocupação]]
[[Occupancy Based Prices|Occupancy based prices]]


[[Weekly_Prices|Preços semanais]]
[[Weekly_Prices|Weekly Prices]]


[[Minimum_Stay_and_Maximum_Stay|Estadias mínimas e máximas]]
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]


[[Weekend_and_Weekday_Rates|Preços de fim de semana e dias úteis]]
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]


[[:category:Dynamic_Prices|Preços dinâmicos]]
[[:category:Dynamic_Prices|Dynamic Prices]]


[[:category:Prices|Usar multiplicadores]]
[[:category:Prices|Use a multiplier]]


[[Setting_Prices_for_Booking_Channels|Preços por canal]]
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]


[[Offers|Oferecer diferentes pacotes ou opções de preço]]
[[Offers|Offer different price options or packages]]


[[Sell_Remaining_Single_Nights|Preencher lacunas criadas por estadias mínimas]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]


[[:category:Agents|Preços especiais para agentes]]
[[:category:Agents|Special prices for agents]]


[[:category:Discounts|Preços especiais por referenciador]]
[[:category:Discounts|Special prices for specific referer]]


[[Internal_Prices|Preços internos apenas no painel de controlo]]
[[Internal_Prices|Internal prices which are only available in the control panel]]  


[[Sell_Extras_like_Activities_or_Car_Rental|Vender extras como passeios ou aluguer de carro]]
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]


[[tax|Impostos]]
[[tax|Taxes]]


[[Prices_including_cleaning_fees|Taxa de limpeza]]
[[Prices_including_cleaning_fees|Cleaning Fee]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:calendar}} </span> Disponibilidade</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>
 
[[:category:Prices|Availability]]
[[:category:Prices|Disponibilidade]]


[[Close_Rooms|Fechar quartos]]
[[Close_Rooms|Close rooms]]


[[:Category:Room_Linking_and_Dependencies|Tornar a disponibilidade de um quarto dependente de outro]]
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]


[[:Category:Room_Linking_and_Dependencies|Quartos virtuais e ligados / vender um quarto em múltiplos formatos]]
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]


[[Sell_Remaining_Single_Nights|Preencher lacunas / vender noites isoladas]]
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:user-astronaut}} </span> Automação</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4>


[[:category:Channel_Manager|Sincronização automática com canais]]
[[:category:Channel_Manager|Automatically sync with channels]]


[[Yield_Optimiser|Otimizador de preços (Yield Optimiser)]]
[[Yield_Optimiser|Yield Optimiser]]


[[Auto_Actions|Ações automáticas para reservas]]
[[Auto_Actions|Auto Action for bookings]]


[[Auto_Actions|Emails automáticos]]
[[Auto_Actions|Automated Emails]]


[[:category:Self-Check-in|Check-in automático (self check-in)]]
[[:category:Self-Check-in|Self Check-in]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:tag}} </span> Opções Avançadas de Venda</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4>


[[Sell_Remaining_Single_Nights|Preencher lacunas no calendário]]
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]


[[Auto_Top_up_rooms|Reposição automática de quartos]]
[[Auto_Top_up_rooms|Auto top up rooms]]


[[:category:Room_Linking_and_Dependencies|Configurações para vender quartos em várias combinações / inventário partilhado]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]


[[Upsell_Items|Vender extras]]
[[Upsell_Items|Sell extras]]


[[Voucher_Codes|Usar códigos promocionais]]
[[Voucher_Codes|Use voucher codes]]


[[Offers|Oferecer múltiplas opções de preços/reservas]]
[[Offers|Offer multiple price/booking options]]


[[Gift_Vouchers|Oferecer vales de oferta]]
[[Gift_Vouchers|Offer gift certificates]]


[[Yield_Optimiser|Otimizador de preços]]
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
</div>
</div>
</div>
<div class="col-3">
<div class="col-3">
<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:bed}} </span> Reservas</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4>
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[Corporate_Guests|Corporate guests]]
 
[[Export_Bookings|Export bookings]]


[[:category:Bookings|Adicionar e gerir reservas]]
[[Group_Bookings|Group bookings]]


[[:category:Booking_Rules|Regras de reserva]]
[[:category:Invoice|Invoice]]


[[:category:Confirmation_Messages|Confirmações para hóspedes]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]


[[Corporate_Guests|Hóspedes empresariais]]
[[Host_Notifications|Notifications to hosts]]


[[Export_Bookings|Exportar reservas]]
[[:category:Reviews|Reviews]]


[[Group_Bookings|Reservas de grupo]]
[[:category:Reports|Reports]]
</div>


[[:category:Invoice|Faturação]]
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>


[[Bookings_-_flag_bookings_with_special_status|Marcar reservas com estado especial]]
[[:Category:Messaging|Communication via Beds24]]


[[Host_Notifications|Notificações para anfitriões]]
[[:Category:Confirmation_Messages| Confirmations to guests]]


[[:category:Reviews|Avaliações]]
[[Host_Notifications| Notifications to hosts]]


[[:category:Reports|Relatórios]]
[[Auto_Actions| Automated Email and SMS]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:comments}} </span> Comunicação</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]


[[:Category:Messaging|Comunicação através do HostSync]]
[[:category:Payments|Connect payment gateways]]


[[:Category:Confirmation_Messages|Confirmações para hóspedes]]
[[Stripe|Connect Stripe]]


[[Host_Notifications|Notificações para anfitriões]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Auto_Actions|Email e SMS automáticos]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:credit-card}} </span> Pagamentos dos Hóspedes</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>
[[:category:Guests|Guest database]]


[[:category:Payments|Cobrar pagamentos a hóspedes]]
[[:category:Messaging|Communication with guests]]


[[:category:Payments|Ligar gateways de pagamento]]
[[Auto_Actions|Automatic Emails]]


[[Stripe|Ligar à Stripe]]
[[Guest_Registration_Form|Guest registration form]]


[[Card_Number_Collection#Access_Credit_Card_Details|Aceder aos dados do cartão de crédito]]
[[:category:Invoices|Invoices]]


[[:Category:Payments#Create_and_manage_pending_payments|Gerir pagamentos e pagamentos pendentes]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:user-friends}} </span> Gestão de Hóspedes</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|Sub Accounts]]


[[:category:Guests|Base de dados de hóspedes]]
[[Billing|View usage fees]]
 
[[Billing|Payments to Beds24]]
</div>


[[:category:Messaging|Comunicação com hóspedes]]
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>


[[Auto_Actions|Emails automáticos]]
[[Facebook_App:_Install_the_App|Facebook app]]


[[Guest_Registration_Form|Formulário de registo de hóspedes]]
[[:category:Wordpress|Use the Wordpress Plugin]]


[[:category:Invoices|Faturas]]
[[:category:Apps|Other Apps and Integrations]]


[[Tripadvisor|Recolher automaticamente avaliações do Tripadvisor]]
[[:category:API|API]]
</div>
</div>
</div>


<div class="col-3">
<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:user}} </span> Conta de Utilizador</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]


[[:category:Sub_Account|Gestão de utilizadores e múltiplos logins]]
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]


[[:category:Sub_Account|Subcontas]]
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]


[[Billing|Ver taxas de utilização]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Billing|Pagamentos à HostSync]]
[[:category:rooms|Rooms and room types ]]
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>
</div>


<div class="shadow">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span>{{#fas:rocket}} </span> Apps, Plugins e Extensões</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>
[[:category:Prices|Booking page shows no availability]]


[[Facebook_App:_Install_the_App|App do Facebook]]
[[Outgoing_Email|Emails to guests do not send]]


[[:category:Wordpress|Usar o plugin para WordPress]]
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]


[[:category:Apps|Outras apps e integrações]]
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]


[[Auto_Actions#Troubleshooting|Auto Action did not send]]
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
[[Overbooking|Overbooking]]
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
[[Agoda.com|Error messages from Agoda]]
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
[[Expedia.com#Common_Errors|Error messages from Expedia]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
[[:category:API|API]]
[[:category:API|API]]
[[:category:Developers |Custom solutions]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
</div>
</div>
</div>
</div>
<div style="clear: both;"></div>
</div>
<div style="">
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>
</div>

Edição atual desde as 20h50min de 4 de abril de 2025

Manual da HostSync


Common help topics

Use the search at the top to search for other topics

Começar

Como o sistema funciona

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management

Daily Use

Tips and tricks collection

Android and IOS app

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details

Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting

Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets

Prices

Set prices

Setting prices for OTA´s

Discount options

Seasonal prices

Last-Minute and Early Booker prices

Occupancy based prices

Weekly Prices

Minimum stay and maximum stay

Weekend and weekday prices

Dynamic Prices

Use a multiplier

Prices for Channels

Offer different price options or packages

Fill gaps resulting from minimum stays

Special prices for agents

Special prices for specific referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms / sell a room under multiple layouts

Fill gaps/sell remaining nights

Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

Self Check-in

Advanced Selling Options

Fill gaps in the calendar

Auto top up rooms

Multiple configuration setup to sell rooms at different constellations/shared inventory

Sell extras

Use voucher codes

Offer multiple price/booking options

Offer gift certificates

Yield Optimiser

Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports

Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS

Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments

Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24

Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels

Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

Developer options

API

Custom solutions

Custom widgets


Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

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