Mostrar código-fonte de Marriott

[[Category:Channel Manager]]
[[Category:Troubleshooting]]
<div class="heading">Marriott Homes & Villas  </div>

 This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT HOMES & VILLAS and explains how to list and connect with Homes & Villas by Marriott International. 

Homes & Villas by Bonvoy is an expertly curated collection of vacation rentals backed by the world’s largest hospitality company that provides travelers access to thousands of private homes.
Each hand-picked home is professionally managed by a vetted property management company to meet Marriott’s exacting standards in design, comfort, and safety. 

<embedvideo service="youtube"> https://youtu.be/nkcVXbHO3S4</embedvideo>

= Capabilities =
Beds24 can
*Create listings on Homes & Villas by Marriott International 
*Update content to Homes & Villas by Marriott International 
*Export availability and price data
*Import bookings

For details [https://wiki.beds24.com/index.php?title=Channel_Manager_Capabilities click here].

= Limitations =
*Marriott bookings have a minimum stay of 2 nights, prices for 1 night will not be sent to Marriott.
*Marriott only works with property managers not with individual properties. 
*Bookings imported from HVMI will not have detailed fee or tax information. They will only have the type type and total value of the fee/tax, no descriptive information.
*Marriott do not allow 1 night stays and ignore all 1 night prices due to their business policy.

=List on Homes & Villas by Marriott International=
To list on Homes & Villas by Marriott International your property management company and your properties need to meet Marriott's standards which are:

'''Property Managers'''
*Handle the management, in-stay guest support and cleaning of a minimum of 30 properties (with
some exceptions for various markets and offerings)
*Responsible for updating calendar availability and pricing
*Track record of reliability and customer satisfaction, including response times, compliance with
local regulations and other management responsibilities


'''Properties/Homes'''
*One (1) or more bedrooms (no studios or home shares)
*A fully equipped kitchen, Wi-Fi, linens, towels and bathroom amenities and other essentials
*Safety equipment, including smoke and carbon monoxide detectors and fire extinguishers

Property management companies that meet the above requirements and are interested in listing on Homes & Villas by Marriott International should complete this form: https://hvmi.tfaforms.net/91.

= Before you connect =
==Prices==
*We can only send availability if you have set up prices which are activated for Marriott  under "Channels" in the Daily Prices or Fixed Prices. 
*Marriott do not allow 1 night stays and ignore all 1 night prices due to their business policy. 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*You can set a multiplier to mark your price up or down.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose  '''Per Day Pricing''' (the default)  if you have only ONE price per date. 

If you have multiple prices activated for Marriott with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used. 

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value  so the price for the full occupancy can send. 

Only a global max. stay which is taken from  {{#fas:cog}} (SETTINGS)  > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT  > SPECIFIC CONTENT you can set  
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT  > SPECIFIC CONTENT >  and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing'''  if you want to send prices for different occupancies  and/or  different length of stay.. 

If you use Fixed Prices the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy.  Multiple prices with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. 

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send. 

The "Min Stay" and "Max Stay" set in the calendar will send.
Daily Prices or Fixed Prices will send.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> When sending different prices for different length of stay (LOS), the room restriction strategy {{#fas:cog}} (SETTINGS)  > PROPERTIES > ROOMS > SETUP must be set to "Stay through". The restriction strategy "Arrival" may not calculate the correct pricing after the first night.

==Bookings==

==Extras and Taxes==
"Upsell Items" can not be exported.

==Properties, rooms and room types==
A property in Marriott is a room in Beds24. The name sent  is:  
*For properties with one unit: property name from  {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and pictures from the property will send.
*For properties with more than one unit type: the names from {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > DESCRIPTION and the room pictures will send. 

Our connection supports room types with a quantity of more than one.  

If you sell rooms/renatls  individually at another channel or your own web site and want to sell them here  as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].

= What you need=
To use the connection you will need to sign up with Marriott Homes & Villas. 

If you already Marriott Homes & Villas you will need to contact Marriott and ask them to create a new HMCID for Beds24 for your. After you have created your new listings from Beds24 Marriott will be able to attach your historic bookings to your new listings.

= Security =
Marriott has specific security requirements. Please go to  {{#fas:cog}} (SETTINGS) ACCOUNT > ACCESS and set to
*change your password every three month
*use 2-Factor-Authentication for your Beds24 account
*time out the  Beds24 session after 15 minutes

Marriott will provide you with a security questionnaire. After you have changed your security settings as explained above you can answer the questionnaire as follows: 

<span style="" >{{#fas:question-circle}} </span> Does the system use Roles to assign permissions and to ensure each user has the least amount of privileges necessary to perform their job function? 

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span> If Yes, What type of Roles are used to control access to guest reservation data? 

<span style="" >{{#fas:reply}} </span>  Admin


<span style="" >{{#fas:question-circle}} </span>  Are written procedures in place to describe how user access to the PMS is granted, updated and removed? 

<span style="" >{{#fas:reply}} </span>  You need to describe how you manage access to Beds24.


<span style="" >{{#fas:question-circle}} </span>  If Yes, Please describe your access control procedures or upload a copy under the appropriate document request.  

<span style="" >{{#fas:reply}} </span>  You need to describe how you manage access to Beds24.


<span style="" >{{#fas:question-circle}} </span> Do the passwords used to access the PMS require at least 8 complex characters?

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span> Does the PMS support the ability for end users to login with 2-Factor / Multi-Factor authentication (2FA/MFA)?

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span>  Are user's passwords changed at least every 90 days?

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span>  Do idle (inactive) sessions of more than 15 minutes require the user to re-enter their password to re-activate the site or application?

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span> Are repeated access (login) attempts limited by locking out the user ID after at least 5 attempts?

<span style="" >{{#fas:reply}} </span>  Yes


<span style="" >{{#fas:question-circle}} </span> Are users prevented from using at least the previous 4 passwords during a password change?

<span style="" >{{#fas:reply}} </span>  Yes

= Create listings on  Marriott Homes & Villas=
== Minimum requirements ==
Your content needs to meet Marriott's minimum requirements which are:
*Unique listing name (min 8 characters, max 255).
*Property address
*Latitude and longitude
*Bedrooms (including number and type of beds)
*Number of bathrooms
*Description (must not reference management company name, non-HMVI cancellation policies, etc). If you have a Permit Id, add here or in House Rules. 
*Valid property type (Apartment, Cabin, House, Villa, Aparthotel, Barn, Building, Casa Particular, Castle, Chacara, Chalet, Chateau, Condo, Cottage, Cycladic House, Estate, Farmhouse, Lodge, Loft, Mas, Mill, Resort, Riad, Serviced Apartment, Studio, Tower, Townhome or Tree House)
*At least 3 days of consecutive availability and pricing over the next 365 days
*6 or more pictures with minimum resolution of 500 x 800 (must not have watermarks or reference to management company name)
*5 or more Amenities
*House rules (must not reference management company name, contact information, or any cancellation policy related to any competing channel or direct bookings). If you have a Permit Id, add here or in Property Description.

== Step-by-Step guide ==
'''Step 1 - Enter your Marriott HMCID'''

Get your user ID from Marriott
*Click on "Enter Marriott User ID" 
*Enter  your HMCIDit in the field "User ID" and press 
*SAVE

'''Step 2: Adjust your security settings'''

Go to (SETTINGS) ACCOUNT > ACCESS and set to
*change your password every three month
*use 2-Factor-Authentication for your Beds24 account
*time out the Beds24 session after 15 minutes

'''Step 3: Enter channel specific content''' 

Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > MARRIOTT >  SPECIFIC CONTENT where you can adjust specific settings and add content information. Line breaks can be used.

'''Step  - Check if your content meets Marriotts requirements'''

Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > MARRIOTT >  VIEW CONTENT to revise which data will send to Marriott.  Any settings which do not meet Marriotts requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. 

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Marriotts requirements. Click on the button to get to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > MARRIOTT> VIEW CONTENT. 

'''Step 4 - Check which prices will send'''
Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Marriott. 

'''Step 5: Check the currency setting is correct''' 

Marriott only supports a few currencies. If you use a currency which is not supported you can add a multiplier for currency conversion.

'''Step 6 - Add a multiplier to your prices (optional)'''

If you want to add a multiplier to your prices add a * followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example a hotel id setting *1.23' will multiply all prices by 1.23 sent (i.e. raised by 23%). Lower prices can be sent with a multiplier less than 1, i.e. *0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example *1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. 

'''Step 7 : Export to Marriott'''

When your content meets Marriotts requirements you can click "Export'''. 
*Set ""Enable" = "Enabled" then press SAVE
*You will now see an "Send to Marriott" button. 
*Click the button and select all options
*Click on "Confirm"

'''Step 8: Check that the connection is working properly''' 

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Marriott do process the data you have sent then click on "Update". If  Marriott returns an error message scroll down to the "Troubleshooting" section to see why Marriott sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}}  </span>  Marriott reviews each listing manually before setting it live. This normally takes one working day.

= Update existing listings on Marriott=
Prices and availability will sync automatically. If you want to change the content of your listing go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT and click "Send to Marriott" then select what they want to update.

=Content=
== Permit IDs ==
If you wish to send permit information you can include it under  {{#fas:cog}} (SETTINGS)  Channel Manager > Property Content > Room Content > Room Description Text

== Bedrooms and bathrooms==
If you do not set up any bedrooms or bathrooms we will send one as a default.

Bedrooms and bathrooms can be set up  in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a  full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.  

*Click on the "Edit " button next to the "Features" field. 
*In the pop up click on "Bedroom" or "Bathroom". 
*Set the type and use the selectors to define the features within each room. 
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. 
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all. 

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. 
*Close the pop up and then press SAVE.


You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>Marriott does not support all available features available in Beds24.


BATHROOM

BEDROOM


BED_TWIN

BED_SINGLE

BED_DOUBLE

BED_QUEEN

BED_KING

BED_BUNK

BED_MURPHY

BED_SOFA

BED_TODDLER

BED_FUTON

BED_CRIB

BED_AIRMATTRESS

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. 

Criteria which only applies to one room should be entered in the room. 

Make sure you do not create duplicates. 


Example 1: All units (rooms) have Cable. In this case you can set up the Cabel in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Cable and another unit without Cable. In this case set the Cable up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.  

*Click on the "Edit " button next to the "Features" field. 
*In the pop up click on "Amenities". 
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>: Marriott does not support all available features available in Beds24.

==Pictures==
You can define in  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > MARRIOTT  > SPECIFIC CONTENT which pictures will be used. 

Marriott requires 6 or more pictures with minimum resolution of 500 x 800 (must not have watermarks or reference to management company name)

==Taxes and Fees==
You can add taxes and fees for Marriott in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > MARRIOTT  > SPECIFIC CONTENT under "Custom". Use the context help<span style="color:#019cde;“ >{{#far:question-circle}}  </span> for details. 

== All feature codes==

BED_TWIN

BED_SINGLE

BED_DOUBLE

BED_QUEEN

BED_KING

BED_BUNK

BED_MURPHY

BED_SOFA

BED_TODDLER

BED_FUTON

BED_CRIB

BED_AIRMATTRESS

BED_CRIB

BED_TODDLER



BATH_TUB


BABYSITTING

AIR_CONDITIONING

BALCONY 

BASKETBALL_COURT

BEACH

BEACH_ESSENTIALS

BEACH_FRONT

CABLE

CHECK_IN_OUT_SELF

CO_DETECTOR

COFFEE_MAKER

CONCIERGE

DECK_PATIO_UNCOVERED  

DISHWASHER

DRYER

ELEVATOR

FIRE_EXTINGUISHER

FIREPLACE

FIRST_AID_KIT

FITNESS_CENTER

GAME_ROOM

GAMES

GROCERY_SHOPPING_SERVICE

HAIR_DRYER

HEATING

HIGHCHAIR

HOME_STEP_FREE_ACCESS

HOT_TUB

JET_SKIING

LAUNDRY

MICROWAVE

MOUNTAIN_VIEW

OCEAN_VIEW

OUTDOOR _FURNITURE

OUTDOOR_FIREPLACE

OVEN

PARKING_DISABLED

PARKING_INCLUDED

PARKING_INDOOR

PARKING_VALET

PETS_CONSIDERED

PETS_NOT_ALLOWED

POOL

POOL_HEATED

POOL_PRIVATE

PRIVATE_CHEF

PRIVATE_YARD

REFRIGERATOR

SAUNA

SKI_IN   SKI_OUT

SKI_STORAGE

SMOKE_DETECTOR

STOVE

TABLE_TENNIS

TENNIS

TOYS

WASHER

WATER_SPORTS

WATER_VIEW

WATERFRONT

WHEELCHAIR_YES

WIDE_HALLWAY_CLEARANCE

= Troubleshooting and common errors=
 ''RoomSettings array cannot be missing or empty'''
 You need to define which beds you provide in your bedrooms. Go to  {{#fas:cog}} (SETTINGS)  PROPERTIES > ROOMS > SETUP then click on "edit bedrooms" and set your bedrooms and bed configuration for each.

 ''Cancellation Policy Category can not be blank''

 ''Account is no longer connected to beds24''
 You may have invalid Marriott Listing IDs, please contact support and ask to have them deleted

= Disconnect =
Set "Publish" = No in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT, then under MARRIOTT > MAPPING click the "Send to Marriott" button and confirm to take your listing offline.

Set "Enable" = Disable in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > MAPPING Beds24 will then stop data exchange.

If you want to terminate the cooperation with Marriott please contact Marriott support.