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<h1 style="text-align: center; clear:both; ">Hostsync PMS Manual</h1>

<h2 style="text-align: center; ">Common help topics </h2>

<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics

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<div class="col-3">
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}} </span> Getting Started</h4>
[[Introduction|How the System Works]]

[[Do_the_initial_Setup|Setup guide for all property types]]

[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]

[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]

[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]

[[Questions_and_Answers|Frequently asked questions]]

[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]

[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]

[[Agency_%26_Multiple_Property_Setup | Owner management ]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}} </span> Daily Use</h4></h4>

'''[[Tips_and_tricks|Tips and tricks collection]]'''

[[Mobile_App_Android_and_IOS|Android and IOS app]]

[[:category:Bookings|Add and manage bookings]]

[[:category:Bookings|Check-in and check-out]]

[[:category:Calendar|How to use and customize the Calendar]]

[[:category:Dashboard|How to use and customize the Dashboard]]

[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]

[[:Category:Prices#Check_Prices|Check prices]]

[[Close_Rooms|Close rooms]]

[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]

[[:category:Invoice|Invoicing]]

[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]

[[Make_notes|Notes & Task function]]

[[Mobile_App_Android_and_IOS|Mobile use]]

[[:category:Reports|Reports]]

[[Proposal_or_quote|Send proposal or quote]]

[[:category:Troubleshooting|Troubleshooting]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4>

[[:category:Booking_Page|Customise booking page]]

[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]

[[languages|Multiple languages]]

[[Offers|Multiple offers for packages or different price options]]

[[Sell_Rooms_with_Priority|Sell rooms with priority]]

[[:category:Widgets|Generate widgets]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4>

[[:category:Prices|Set prices]]

[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]

[[Discounts|Discount options]]

[[Seasonal_Prices|Seasonal prices]]

[[Last-Minute_Prices|Last-Minute and Early Booker prices]]

[[Occupancy Based Prices|Occupancy based prices]]

[[Weekly_Prices|Weekly Prices]]

[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]

[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]

[[:category:Dynamic_Prices|Dynamic Prices]]

[[:category:Prices|Use a multiplier]]

[[Setting_Prices_for_Booking_Channels|Prices for Channels]]

[[Offers|Offer different price options or packages]]

[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]

[[:category:Agents|Special prices for agents]]

[[:category:Discounts|Special prices for specific referer]]

[[Internal_Prices|Internal prices which are only available in the control panel]]

[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]

[[tax|Taxes]]

[[Prices_including_cleaning_fees|Cleaning Fee]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>
[[:category:Prices|Availability]]

[[Close_Rooms|Close rooms]]

[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]

[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]

[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4>

[[:category:Channel_Manager|Automatically sync with channels]]

[[Yield_Optimiser|Yield Optimiser]]

[[Auto_Actions|Auto Action for bookings]]

[[Auto_Actions|Automated Emails]]

[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4>

[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]

[[Auto_Top_up_rooms|Auto top up rooms]]

[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]

[[Upsell_Items|Sell extras]]

[[Voucher_Codes|Use voucher codes]]

[[Offers|Offer multiple price/booking options]]

[[Gift_Vouchers|Offer gift certificates]]

[[Yield_Optimiser|Yield Optimiser]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4>

[[:category:Bookings|Add and manage bookings]]

[[:category:Booking_Rules|Booking rules]]

[[:category:Confirmation_Messages|Confirmations to guests]]

[[Corporate_Guests|Corporate guests]]

[[Export_Bookings|Export bookings]]

[[Group_Bookings|Group bookings]]

[[:category:Invoice|Invoice]]

[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]

[[Host_Notifications|Notifications to hosts]]

[[:category:Reviews|Reviews]]

[[:category:Reports|Reports]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4>

[[:Category:Messaging|Communication via Beds24]]

[[:Category:Confirmation_Messages| Confirmations to guests]]

[[Host_Notifications| Notifications to hosts]]

[[Auto_Actions| Automated Email and SMS]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]

[[:category:Payments|Connect payment gateways]]

[[Stripe|Connect Stripe]]

[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]

[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>
[[:category:Guests|Guest database]]

[[:category:Messaging|Communication with guests]]

[[Auto_Actions|Automatic Emails]]

[[Guest_Registration_Form|Guest registration form]]

[[:category:Invoices|Invoices]]

[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]

[[:category:Sub_Account|Sub Accounts]]

[[Billing|View usage fees]]

[[Billing|Payments to Beds24]]
</div>

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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>

[[Facebook_App:_Install_the_App|Facebook app]]

[[:category:Wordpress|Use the Wordpress Plugin]]

[[:category:Marketplace|Other Apps and Integrations]]

[[:category:API|API]]
</div>
</div>

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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]

[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]

[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]

[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]

[[:category:rooms|Rooms and room types ]]

[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]

[[:category:Error_Messages_from_Channels|Error messages from channels]]
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<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>
[[:category:Prices|Booking page shows no availability]]

[[Outgoing_Email|Emails to guests do not send]]

[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]

[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]

[[Auto_Actions#Troubleshooting|Auto Action did not send]]

[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]

[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]

[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]

[[Overbooking|Overbooking]]

[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]

[[Agoda.com|Error messages from Agoda]]

[[AirBnB.com#Common_Errors|Error messages from Airbnb]]

[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]

[[Expedia.com#Common_Errors|Error messages from Expedia]]

[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]

[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>

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<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span> Developer options</h4>
[[:category:API|API]]

[[:category:Developers |Custom solutions]]

[[Make_Your_Own_Booking_Widget|Custom widgets]]
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>

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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>

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